Definitions

Registration: the process of establishing a client identity and account containing client/family details.

Session Class: teaching the same group of students for a set number of classes in the Fall, Winter or Spring.

Sep-Jun Class:  teaching the same group of students from the beginning of September to the end of June. 

Private Lesson: teaching one (private) student, two (semi-private) or three (trio) students.

Trial private lesson: One paid private lesson to determine if there is an interest in the teacher and/or instrument before committing to enrolment.

Enrolment: the process of selecting and paying for a class/lesson. Enrolment can take place at the same time as registration.

Enrolment Modifications: A date, time and/or fee change that is made to the original class/lesson enrolment.

Withdrawal: A student enrolled in any Place des Arts program requesting to cancel the enrolment and receive a refund.

Withdrawal fee for in-person and/or online Sep-Jun classes and Private Lessons: A fee equal to one class/lesson fee will be charged to students withdrawing from Sep-Jun classes and/or private lessons.

Cancellation:
One or more class(es)/lesson(s) or an entire set of class(es)/lesson(s) cancelled by Place des Arts for one of the following reasons:

  • Enrolment fails to meet or declines below the minimum number determined by the Contracting Teacher.
  • The Contracting Teacher is unable to teach due to scheduling conflicts or illness.
  • Closure of the Place des Arts facility due to unforeseen circumstances such as fire, flood, power outage, pandemic, inclement weather, or any other circumstances beyond the reasonable control of Place des Arts.

Make-up: Class(es)/lesson(s) offered to students in lieu of cancelled class(es)/lesson(s) as noted above.

Missed Class(es)/Lesson(s): Class(es)/lesson(s) not attended by the student (e.g. illness, going away on vacation).

Refund: The return of class(es)/lesson(s) fees to the student. A refund can be issued by Place des Arts cheque, credited back to the credit card used to make the original payment or credited to the student’s Place des Arts account.

Service Fee: A fee charged for NSF cheques, declined credit card payments and customer Enrolment Modifications.

Online Processing Fee: A non-refundable fee charged to clients enrolling on-line. This fee is charged and collected by The Active Network Inc., Place des Arts’ online registration software provider. Place des Arts cannot refund this Convenience Fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.

Withdrawal Policy

Withdrawal from in-person or online private, semi-private and trio lessons

A student may withdraw from private, semi-private or trio lessons at any time. A withdrawal fee equal to one lesson fee will be charged. Notice must be provided to the registration desk, over the phone or via email to info@placedesarts.ca. The registration fees are non-refundable. Deposits and production fees for dance are refunded as listed below.

Note: Due to our private music lesson studio sizes, in-person semi-private and trio lessons in music will not offered in the 2020/2021 season.

Withdrawal from a Trial Private Lesson

A student may withdraw up to two (2) days prior to the trial lesson. No refunds will be granted after the two (2) day period has passed. 24 hours’ notice is required for rescheduling a trial lesson. A Service Fee will be charged for more than one rescheduling.

Withdrawal from in-person and/or online Sep-Jun classes and ensembles

A student may withdraw from Sep-Jun classes at any time. A withdrawal fee equal to one class fee will be charged. Notice must be provided to the registration desk, over the phone or via email to info@placedesarts.ca. The registration fees, any applicable supply fees are non-refundable.

See Fees and Deposits, below, regarding refunds for dance and theatre classes.

Withdrawal from Coquitlam Youth Theatre

A student who withdraws from Coquitlam Youth Theatre prior to, or by September 30 will be granted a refund of any remaining class fees less the non-refundable registration and production fees. Notice must be provided to the registration desk, over the phone or via email to info@placedesarts.ca. Refunds will not be granted to students who withdraw after September 30. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request to info@placedesarts.ca. A medical certificate may be required. Upon approval, a refund of any remaining class fees will be granted, less the non-refundable registration and production fees.

Withdrawal from in-person and/or online Fall, Winter, Spring, Summer session classes and workshops, Day of the Arts, Spring Break Camps

A student may withdraw up to seven (7) days prior to the class or workshop start date. A refund of the class fee will be granted less the non-refundable registration fee and online processing fee. Refunds will not be granted after the seven (7) day period has passed. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request submitted at least 24 hours prior to the start date of the class to info@placedesarts.ca. A medical certificate may be required. Upon approval, a refund of the class fee will be granted, less the registration fee, online processing fee and any applicable supply fees.

Note: Due to COVID-19, any classes that include curb-side pick up of supply kits become non-refundable once the kit has been picked up.

Cancellations Policy

If Place des Arts is mandated to close by the Provincial Health Authority due to the pandemic, most classes/lessons will automatically transition to online and therefore will not be cancelled. A student may withdraw as in Withdrawals, above.

Cancellation of in-person and/or online Class(es)/Lesson(s)

If one or more class(es)/lesson(s) is cancelled by Place des Arts due to low enrolment or a facility closure, a full or partial refund of the Place des Arts fees will be granted or, in some circumstances, make-up(s) will be scheduled. If make-up class(es)/lesson(s) cannot be accommodated by Place des Arts or the teacher, or the student is unavailable to attend the make-up class(es)/lesson(s), a refund of the class/lesson fees will be granted.

If individual class(es)/lesson(s) are cancelled due to teacher absence, a refund of the class/lesson fees will be granted, or a qualified substitute will teach the class(es)/lesson(s) or, in some circumstances, make-up(s) will be scheduled.  If make-up class(es)/lesson(s) cannot be accommodated by Place des Arts or the teacher, or the student is not available to attend the make-up class(es)/lesson(s), a refund of the class/lesson fees will be granted.

Missed Classes

Missed In-Person and/or Online Class(es)/Lesson(s)and Trial Private Lessons

No refunds or make-ups* will be granted for class(es)/lesson(s) missed by the student for reasons including, but not limited to, illness, scheduling conflicts, vacation and/or technical difficulties experienced during an online class or lesson.

*see Missed In-Person Private Lessons due to Student Illness during COVID-19.

Missed In-Person Private Lessons due to Student Illness during COVID-19

As per Place des Arts’ COVID-19 Safety Plan, students should not enter our premises if they are experiencing any symptoms of COVID-19. Students who can not attend their in-person private lesson due to COVID-19 symptoms or any other respiratory illness, can arrange with their teacher or the registration desk with at least two hours advance notice, to attend their regularly scheduled private lesson online via Zoom livestream.  Students who are too ill to attend the private lesson online or whose teacher does not offer lessons online, will be offered a make-up lesson. Students will be limited to two make-up private lessons per season due to illness.

Note: this policy does not apply for in-person Sep-Jun group or fall session classes

Fees and Deposits

All deposits and fees are required to be paid in full at the time of enrolment unless otherwise stated

Online Processing Fee

All online enrolments are subject to a non-refundable processing fee (calculation based on enrolment cost) charged by Active Network Ltd., our online registration software provider. Place des Arts cannot refund this processing fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.

Year-End Dance Recital Production Fee

A $45 year-end dance recital production fee is applied per student enrolling in any Sep-Jun dance classes that participates in the year-end dance recital. This fee is used to offset the production costs (sets, props, venue rental) and the video of the annual year-end dance recital. Each student will receive a password-protected online video link to view the dance recital video. For the 2020-2021 season, the Dance Recital Production Fee will not be payable until the recital date, format and venue is confirmed. At that time, students will be notified, and the fee will be collected. Once collected, the fee is non-refundable.

Year-End Dance Recital Costume Deposit

All students performing in our annual year-end dance recital will require a costume for each dance they perform. A $90 costume deposit is applied per Sep-Jun dance class that performs in the recital. For the 2020-2021 season, the Year-End Dance Recital Costume Deposit will not be payable until the recital date, format and venue is confirmed. At that time, students will be notified, and the deposit will be collected. Once collected, the deposit is non-refundable.

Note: This deposit is an estimated amount. Depending on the final cost of your costume(s), you may be required to pay more, or a portion of this deposit may be returned/refunded.

Dance Competition Entry Fee Deposit and Costume Deposit

Dance competitions are annual adjudicated competitions that take place from March to May. A $100 festival entry fee and a $90 costume deposit will be applied to all competitive classes and are payable at the time of registration. A full refund will be granted if notice to withdraw is provided before January 31. Refunds will not be granted after this date has passed.

Note: This deposit is an estimated amount. Depending on the number of competitions you are entered in or the final cost of your costume(s), you may be required to pay more, or a portion of this deposit may be returned/refunded.

Non-refundable Coquitlam Youth Theatre Production Fee

A $400 production fee is payable in full at the time of enrolment and is non-refundable. The production fee is used to offset the production costs (production designer, costumes, sets, props, venue rental, royalties and scripts, transportation for props, tech fees, designers) of the theatre productions.

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