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Registration FAQs

Public registration for fall, winter and spring session classes begins in early June and continues throughout the year. Students may register for one or up to all three sessions at once.

Public registration for September-June music, dance and theatre arts classes opens to new students in June.

Please note: returning students are given the opportunity to re-register for the following season prior to the public registration opening, so some of our programs may be full by the public registration opening date.

How do I register for a class?
Registration for all September – June classes and lessons, including those held at off-site studios at the Evergreen Cultural Centre, must be done in person at Place des Arts’ registration desk or by phone at 604.664.1636 ext. 0. Registration for fall, winter and spring session classes, including classes held in off-site studios, may be done by phone at 604.664.1636 ext. 0, online here, or in person at Place des Arts.

How do I register for private lessons at Place des Arts?
Registration for private lessons in music, dance, theatre arts and visual arts must be done in person at Place des Arts.

How do I register for a program online?

  • New to Place des Arts (have never registered online for a class before) Create your online account by phone at 604-664-1636 ext 0. or online here (or by clicking on the “Register Now” button on this website) then clicking on the “Create an Account” button on the top right corner of the page.
  • Already have an account with Place des Arts (returning clients) then log in with your Client Number and Family Pin. Click here to Login.

If you can’t remember your Client Number or Family PIN, don’t worry. Click here, then click on “Forgot Password.”

Please be advised that all enrolments processed online are subject to a non-refundable processing fee (calculation based on enrolment cost) charged by Active Network Ltd., our online registration software provider. Place des Arts cannot refund this processing fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.

Why do I have to pay registration fees each time I register?
As Place des Arts is a not-for-profit charitable organization, we must charge registration fees to help offset administrative costs associated with registering customers, enrolling students, payment processing and transaction fees associated with the registration software, managing customer accounts and maintaining studios and equipment (e.g. sound systems, pianos, kilns, studio tables and chairs).

When can I register for classes?
Registration for fall, winter and spring session classes is on a first-come, first served basis. You can register for fall, winter and spring session classes beginning in June and at any time thereafter. Help us ensure that programs run by registering early.

Registration for September – June private lessons and group classes must be done in person or by phone. Registration for continuing clients for the following September takes place in late May and early June. Registration dates will be emailed to current clients. Registration for new September – June students begins in June for the following September. Providing there is space, private music lessons can be arranged at any time through the reception desk.

Find out more about when registration opens here. 

Can I withdraw or transfer from a class?
Please review our registration policies to find out more about important dates, withdrawals and cancellations.

Can I register into a class that has already started?
Late registration is accepted at the discretion of the teacher and where space is available. Please inquire at the registration desk.

Why is Place des Arts so strict on ages for classes?
Our classes are programmed based on the developmental abilities of each age group. By adhering to set age groups, we ensure a quality experience for all students in the class.

Why is Place des Arts strict on class maximums?
In keeping our class maximums small, we can ensure a high quality of learning and provide students with individualized teacher attention.

Are classes ever cancelled?
Place des Arts reserves the right to cancel a class due to low enrolment. Place des Arts will notify students/parents at least 48 hours prior to the start of a class. We will attempt to reschedule each student for another class at a convenient time. If this is not possible a refund will be granted. Supplies for classes should not be purchased by the student until a few days before the class start date to avoid unnecessary expenditures if the class is cancelled. Please note: online processing fees are non-refundable. Help us ensure that programs run by registering early.

What’s the difference between September – June and fall, winter and spring session classes?
Fall, winter and spring session classes are 4 to 12 weeks of classes during the fall, winter and spring. September – June classes follow the school year and run throughout that period.

Which type of class should I register in (September – June or fall, winter, spring session classes)?
Most visual arts and literary arts classes run during the fall, winter or spring sessions. Generally, these progress over the three sessions, allowing students to build upon the skills they learn. Students may register for classes in any or all sessions.

In music, dance and theatre arts, fall, winter and spring session classes generally introduce students to the discipline and prepare them for entry into the ongoing September – June programs. September-June program placement, especially for dance, is based on teacher recommendation. Ask our registration staff to help you decide which class is right for you or your child. If you have more specific questions, please contact the appropriate program coordinator.

How do I register for off-site classes that take place at Evergreen Cultural Centre?
If the class appears in the Place des Arts Annual Program Guide, registration must be done through Place des Arts. Fall, winter and spring session class registration may be done by phone at (604) 664-1636, online or in-person at Place des Arts. Registration for all ongoing classes, including those that take place at the Evergreen Cultural Centre, must be done in person at Place des Arts.

Music Lessons & Classes FAQs

Can I try out an instrument or teacher before signing up for private music lessons?
Our teachers offer a range of different teaching styles as well as instruments to study. Many of our teachers offer trial lessons and/or would be happy to speak with you in advance of your first lesson to help you decide which instrument is right for you.

What if I miss a music lesson?
No refunds or make-ups will be granted for class(es)/lesson(s) missed by the student for reasons including, but not limited to, illness, scheduling conflicts, vacation and/or technical difficulties experienced during an online class or lesson.

What if the teacher cancels a music lesson?
When a teacher misses a lesson, they will either offer an alternate time for a makeup lesson or Place des Arts will issue a credit for the missed lesson.

Will my child participate in music festivals/ exams?
Many of our teachers encourage their students to enter exams and festivals but not all. If you would like to study with a teacher who has insight into these activities, the registration desk keeps information on which teachers participate in festivals and exams. It is also important to discuss your expectations with your teacher during your first lesson.

Dance Classes FAQs

How do I know which level of dance class is appropriate for my child?
When registering, please let us know of any dance experience your child has had and we will do our best to register your child in the best-fit level. Your teacher will also assess your child during the first one to two classes and determine if the class is the right fit for your child.

What are dance festivals?
Dance festivals or competitions are annual adjudicated competitions held throughout the Lower Mainland that take place from March to May.

Will my child’s class be participating in dance festivals this year?
Most ongoing classes participate in dance festivals; however, participation is based on the teacher’s discretion once classes start in the fall. Sessional dance classes do not participate in dance festivals.

Will my or my child’s class be performing in Place des Arts’ year-end dance recital?
Many of Place des Arts’ dance classes perform in the year-end dance recital; your dance teacher will confirm whether the class will perform. Sessional dance classes do not participate in the year-end dance recital.

Exhibition Galleries/Artisan Shop FAQs

How can I exhibit at Place des Arts?
Find out how to exhibit at Place des Arts here.

How can I sell my work in the Artisan Shop?
Find out how to submit works to sell in our Artisan Shop here.

Events and Performances FAQs

Who is eligible for the student discount tickets?

Any student of Place des Arts, regardless of age, or a student with a valid student card from any other educational institution.

Can I bring children to faculty performances?

We acknowledge that very young children can be disruptive to the performance and to other patrons; therefore, unless the performance is specific to children and family audiences, it is not recommended to bring children under six years of age to Place des Arts concerts. Children under the age of 14 must be accompanied by an adult.

Does my young child require a ticket to performances?

Every patron, regardless of age, must have a ticket in order to be admitted to a performance. Tickets for children 2 and under to our student performances are free (Coquitlam Youth Theatre performances and Year-end Dance Recital).

Do you have wheelchair seating?

Wheelchair seating is available. Please advise us of your needs when you purchase your ticket.

 

Gentle Reminders

  • Please turn off all electronic devices for the duration of the performance.
  • Please do not use scented products/fragrances; Place des Arts is a scent-free facility.
  • Please wait until intermission or after the performance to discuss the show (even whispers carry).
  • Please refrain from eating or unwrapping candies/lozenges during the performance, as it is distracting to other patrons.
  • Photography/videography is strictly prohibited during Place des Arts performances.

General FAQs

How can I find out more about the teachers at Place des Arts?
You may view our teacher bios here. You may also request to see a teacher’s résumé from our registration desk. For private music lessons, many of our teachers offer trial lessons and/or would be happy to speak with you in advance of your first lesson. Or you can always drop by during operating hours to view our facilities and find out more about Place des Arts’ programs.

What is the best way for me to speak with a teacher?
Please leave a note with the front desk with your contact information and we will have your teacher contact you at his/her earliest convenience.

Do you offer classes in French?
Place des Arts does, from time to time, offer classes in French; however, most of our classes are in English. Please see our Annual Program Guide for class details. If you are interested in French language courses in Maillardville, please contact Place Maillardville or the Société Francophone de Maillardville.

Can I host a concert or rent space at Place des Arts?
Place des Arts facilities are available for rental when not in use by our programs and events, both during and outside of regular operating hours. Our modern facility in a heritage setting offers spaces for a range of activities from meetings, to rehearsals, to concerts. Reduced rates are available for registered non-profit groups. For more information or to book, please call 604.664.1636 or email rentals@placedesarts.ca. Click here to find out more.

Can I bring my child/children to a performance(s)?
We welcome guests of all ages but acknowledge that very young children can be disruptive to the performance and to other patrons; please use discretion in choosing to bring a child to a performance. Children should be able to sit quietly throughout the performance unless the performance is specific to children and family audiences.

Every patron, regardless of age, requires a ticket. Children under the age of 14 must be accompanied by an adult.

I want to bring my group to Place des Arts; can I arrange a tour of the facility?
Yes. Please call 604.664.1636 in advance to book a tour of the facility.

For complete tours of Carré Heritage Square, please contact the Coquitlam Heritage Society at 604.516.6151.

I’d like to volunteer at Place des Arts, how can I get involved?
Find out how to volunteer at Place des Arts here.

Do I need to stay with my child during his/her lesson?
Some courses, especially for younger children, require parent/caregiver participation. Some teachers don’t mind if parents/caregivers sit in on lessons. Please check with your teacher if you are unsure.

Am I allowed to watch my child in class?
All classes are closed to parents, so teachers and students can retain their focus without distraction. At some time during the year or session, the teacher may invite parents and family into the classroom/studio to watch the class in session. Parents are encouraged to attend.

How can I get a copy of the program guide?
View all of our guides online at ISSUU by clicking the link here. Hard copies are available at Place des Arts and are also distributed widely throughout the Tri-Cities, including at libraries and rec centres.

When are the program guides available?
The Annual Program Guide (Sept – Jun) is available to the public when public registration for the next season opens in June. The Summer Guide is released in March.

How can I keep up-to-date with new programs and events at Place des Arts?
Check our website regularly, follow us on social media at Facebook, Twitter, Instagram, or sign-up for our e-newsletter.

I have a great idea, how can I make a suggestion for a new course?
You may email info@placedesarts.ca with your idea. You may also contact the appropriate program coordinator at (604) 664-1636 or leave a message at the registration desk. If you are interested in teaching at Place des Arts, please check here for opportunities.

Does Place des Arts offer financial assistance?
Place des Arts has a strong scholarship and bursary awards program to assist students with their arts education at Place des Arts.

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