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DEFINITIONS
Cancellation: one or more class(es)/lesson(s) or an entire set of class(es)/lesson(s) cancelled by Place des Arts for one of the following reasons:
Enrolment: the process of selecting and paying for a class/lesson. Enrolment can take place at the same time as registration.
Enrolment Modifications: a date, time and/or fee change made to the original class/lesson enrolment.
Make-up: class(es)/lesson(s) offered to students in lieu of cancelled class(es)/lesson(s) as noted above.
Missed Class(es)/Lesson(s): class(es)/lesson(s) not attended by the student (due to illness, going away on vacation, etc.).
Private Lesson: teaching one (private), two (semi-private), or three (trio) students at a time.
Trial private lesson: one paid private lesson to determine if there is an interest in the teacher and/or instrument before committing to enrolment.
Registration: the process of establishing a client identity and account containing client/family details.
Refund: the return of class(es)/lesson(s) fees to the student. A refund can be issued by Place des Arts by cheque, credited back to the credit card used to make the original payment or credited to the student’s Place des Arts account.
Session Class or Workshop: teaching a group of students for a set number of classes during the Fall, Winter, Spring or Summer months.
Sep-Jun Class: teaching a group of students from the beginning of September to the end of June.
Supplies: materials and/or equipment used in the class or lesson.
Withdrawal: a student enrolled in any Place des Arts program requesting to cancel their enrolment and receive a refund.
1. REGISTRATION FEES
All registration fees are payable in full at the time of enrolment and are non-refundable. Registration fees are applied to all enrolment transactions and cover administrative costs associated with registering customers, enrolling students, payment processing and transaction fees associated with the registration software, managing customer accounts and maintaining studios and equipment (e.g. sound systems, pianos, kilns, studio tables and chairs).
*GST is charged on all registration fees (except music) for students ages 15 years and over.
See registration fee amounts below for each program.
2. SUPPLY FEES, PRODUCTION FEES AND DEPOSITS
Depending on the program, supplies may be included in the total cost of the class or in addition to the total cost. In some cases, the student will be required to purchase their own supplies and will be provided a supply list in advance of the program start date. Production fees and/or deposits are in addition to of the total cost of dance classes that participate in the year-end recital and competitions and all of the Coquitlam Youth Theatre programs.
3. GST
GST is charged on all class/lesson fees and registration fees (except music) for students ages 15 years and over.
4. CANCELLATIONS
Place des Arts reserves the right to cancel a class due to low enrolment. Place des Arts will notify students/parents at least 48 hours prior to the start of a class. We will attempt to reschedule each student for another class at a convenient time. If this is not possible a refund will be granted. Supplies for classes should not be purchased by the student until a few days before the class start date to avoid unnecessary expenditures if the class is cancelled. Please note: online processing fees are non-refundable.
If one or more class(es)/lesson(s) is cancelled by Place des Arts due to low enrolment or a facility closure, a full or partial refund of the Place des Arts fees will be granted or, in some circumstances, make-up(s) will be scheduled. If make-up class(es)/lesson(s) cannot be accommodated by Place des Arts or the teacher, or the student is unavailable to attend the make-up class(es)/lesson(s), a refund of the class/lesson fees will be granted.
If individual class(es)/lesson(s) are cancelled due to teacher absence, a refund of the class/lesson fees will be granted, or a qualified substitute will teach the class(es)/lesson(s) or, in some circumstances, make-up(s) will be scheduled. If make-up class(es)/lesson(s) cannot be accommodated by Place des Arts or the teacher, or the student is not available to attend the make-up class(es)/lesson(s), a refund of the class/lesson fees will be granted.
In the event Place des Arts is mandated to close or suspend in-person class(es)/lesson(s) by the Provincial Health Officer, some class(es)/lesson(s) may transition online and therefore will not be cancelled. A student may request to withdraw as per the Withdrawal policy.
5. MISSED CLASS(ES)/LESSON(S) BY THE STUDENT
No refunds or make-ups will be granted for class(es)/lesson(s) missed by the student for reasons including, but not limited to, illness, scheduling conflicts, vacation and/or technical difficulties experienced during an online class or lesson.
Student Illness:
Students should not enter the PdA facility if they are experiencing any symptoms of COVID-19, or any other respiratory illness.
Classes: Some Place des Arts classes are structured to accommodate in-person and online students at the same time. In these instances, students who cannot attend their in-person class due to illness, can arrange with the registration desk with at least two hours advance notice, to attend their regularly scheduled class online via Zoom livestream.
Private lessons: Students who cannot attend their in-person private lesson due to illness, can arrange with their teacher or the registration desk with at least two hours advance notice, to attend their regularly scheduled private lesson online via Zoom livestream if their teacher provides this option.
6. REGISTRATION FOR FALL, WINTER, SPRING AND SUMMER SESSION CLASSES AND WORKSHOPS
Registration for Fall, Winter, Spring and Summer Session Classes and Workshops can be completed online* at placedesarts.ca, by phone at 604-664-1636 ext. 0 or in person at Place des Arts, 1120 Brunette Avenue, Coquitlam.
*Please be advised that all enrolments processed online are subject to a non-refundable processing fee (calculation based on enrolment cost) charged by Active Network Ltd., our online registration software provider. Place des Arts cannot refund this processing fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.
New and Returning students
Registration is on a first-come, first-served basis for new and returning students. Enrolment will not be accepted without full payment of the class/workshop fees.
Registration fees (included in the total cost):
7. WITHDRAWING FROM FALL, WINTER, SPRING AND SUMMER SESSION CLASSES AND WORKSHOPS
A student may withdraw up to seven (7) days prior to the class or workshop start date. A request to withdraw must be submitted to the registration desk, over the phone at 604-664-1636 ext. 0 or via email to info@placedesarts.ca. Upon receipt of a withdrawal request, a refund of the class fee will be granted less the non-refundable registration fee. Refunds will not be granted after the seven (7) day period has passed. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request submitted at least 24 hours prior to the start date of the class to info@placedesarts.ca. A medical certificate may be required. Upon approval, a refund of the class fee will be granted, less the registration fee, processing fee* for online enrolments and any applicable supply fees.
* All enrolments processed online are subject to a non-refundable processing fee (calculation based on enrolment cost). This fee is charged and collected by The Active Network Inc., Place des Arts’ online registration software provider. Place des Arts cannot refund this Processing Fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.
8. REGISTRATION FOR SEP-JUN CLASSES OR PRIVATE LESSONS (Music, Dance and Coquitlam Youth Theatre programs)
Registration for Sep-Jun Classes and Private Lessons can be completed by phone at 604-664-1636 ext. 0 or in person at Place des Arts, 1120 Brunette Avenue, Coquitlam.
Note: online registration is not available for these programs.
Returning students: Registration for returning students traditionally opens in May each year prior to registration opening to new students.
New students: Registration for new students traditionally opens in June each year and is on a first-come, first-served basis.
Enrolment will not be accepted without full payment or pre-authorized payment of all class/lesson fees. Supply fees and deposits are also due at the time of registration.
Note: Students are not considered enrolled until payment has been received. A verbal agreement with your teacher does not constitute registration.
Non-Refundable Registration fees (charged on top of the total cost):
$45 for Sep-Jun Classes* or Private Lessons:
If the student remains enrolled in at least one Sep-Jun class or private lesson, the registration fee applies to an unlimited number of Sep-Jun class or private lesson enrolments per student, per season.
*includes all ensembles and Coquitlam Youth Theatre programs
Enrolment Modifications for Sep-Jun classes and Private Lessons
A student may make up to one (1) enrolment modification for their Sep-Jun class/lesson per season including, private lesson schedule change, moving to a different class or a different private lesson teacher. A $15 service fee will be applied to any additional modifications initiated by the student.
Failed Payments
A $15 service fee will be charged to the student/parent for any failed pre-authorized payment.
Sep-Jun Dance Programs: Recital Production Fee and Deposits
Fees and deposits are due at the time of enrolment. A full refund of fees and deposits will be granted if notice to withdraw is provided before October 31. Refunds will not be granted after this date has passed.
Year-End Dance Recital Production Fee
A $45 year-end dance recital production fee is applied per student enrolling in one or more Sep-Jun dance class(es) that participates in the year-end dance recital. This fee is used to offset the production costs (sets, props, venue rental) and the video of the annual year-end dance recital. Each student will receive a password-protected online video link to view the dance recital video.
Year-End Dance Recital Costume Deposit
All students performing in our annual year-end dance recital or in dance competitions will require a costume for each dance they perform. A $90 costume deposit is applied per Sep-Jun dance class that participates in competitions or performs in the recital.
Note: This deposit is an estimated amount. Depending on the final cost of your costume(s), you may be required to pay more, or a portion of this deposit may be returned/refunded.
Dance Competition Entry Fee Deposit
Dance competitions are annual adjudicated competitions that take place from March to May. A $100 competition entry fee will be applied to each competitive class and is payable at the time of registration.
Note: This deposit is an estimated amount. Depending on the number of competitions you are entered in you may be required to pay more, or a portion of this deposit may be returned/refunded.
Coquitlam Youth Theatre Programs: Production Fees
Fees are due at the time of enrolment.
Non-refundable Coquitlam Youth Theatre Production Fees
A non-refundable production fee is payable in full at the time of enrolment. The production fee is used to offset the production costs (production designer, costumes, sets, props, venue rental, royalties and scripts, transportation for props, tech fees, designers) of the theatre productions.
9. WITHDRAWING FROM SEP-JUN CLASSES AND PRIVATE LESSONS
Requests to withdraw must be submitted to the registration desk, over the phone at 604-664-1636 ext. 0 or via email to info@placedesarts.ca. See details for each program below.
Withdrawing from Private, Semi-private or Trio Lessons
A student may withdraw at any time. A withdrawal fee equal to one lesson fee will be charged. Upon receipt of a withdrawal request, Place des Arts will cancel any remaining payments once the final lesson has been attended. The registration fees are non-refundable.
Withdrawing from a Trial Private Lesson
A student may withdraw up to two (2) days prior to the trial lesson. No refunds will be granted after the two (2) day period has passed. 24 hours’ notice is required for rescheduling a trial lesson. Any rescheduled trial lesson must occur with the same teacher as per the original enrolment. A $15 service fee will be charged for more than one rescheduling.
Withdrawing from Sep-Jun Music Classes
A student may withdraw at any time. A withdrawal fee equal to one class fee will be charged. Upon receipt of a withdrawal request, Place des Arts will cancel any remaining payments once the final class has been attended. The registration fees and any applicable supply fees are non-refundable.
Withdrawing from any Sep-Jun Dance Classes
A student may withdraw at any time. A withdrawal fee equal to one class fee will be charged. Upon receipt of a withdrawal request, Place des Arts will cancel any remaining payments once the final class has been attended. The registration fees and any applicable supply fees are non-refundable. A full refund of the Year-End Dance Recital Production Fee and any deposits will be granted if notice to withdraw is provided before October 31 (refunds will not be granted after this date has passed).
Withdrawing from all Coquitlam Youth Theatre (CYT) Programs
A student who submits a request to withdraw from the CYT or Junior CYT program on or before September 30 will be granted a refund of any remaining class fees less the non-refundable registration and production fees. Refunds will not be granted to students who withdraw after September 30. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request to info@placedesarts.ca. A medical certificate may be required. Upon approval, a refund of any remaining class fees will be granted, less the non-refundable registration and production fees.
10. REGISTRATION FOR ART CAMPS (Day of the Arts, Spring Break and Summer Fun!)
Registration for all Art Camps can be completed online* at placedesarts.ca, by phone at 604-664-1636 ext. 0 or in person at Place des Arts, 1120 Brunette Avenue, Coquitlam.
* Please be advised that all enrolments processed online are subject to a non-refundable processing fee (calculation based on enrolment) charged by Active Network Ltd., our online registration software provider. Place des Arts cannot refund this processing fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.
Registration is on a first-come, first-served basis for new and returning students. Enrolment will not be accepted without full payment of the class/workshop fees.
Registration Fees (included in the total cost):
11. WITHDRAWING FROM ART CAMPS
A student may withdraw up to seven (7) days prior to the camp start date. A request to withdraw must be submitted to the registration desk, over the phone at 604-664-1636 ext. 0 or via email to info@placedesarts.ca. Upon receipt of a withdrawal request, a refund of the class fee will be granted less the non-refundable registration fee. Refunds will not be granted after the seven (7) day period has passed. Exceptions for medical or compassionate reasons may be considered upon receipt of a written request submitted at least 24 hours prior to the start date of the class to info@placedesarts.ca. A medical certificate may be required. Upon approval, a refund of the class fee will be granted, less the registration fee, processing fee for online enrolments and any applicable supply fees.
Note: All enrolments processed online are subject to a non-refundable processing fee (calculation based on enrolment cost). This fee is charged and collected by The Active Network Inc., Place des Arts’ online registration software provider. Place des Arts cannot refund this Processing Fee for withdrawals or cancellations since it is not refunded to Place des Arts by ActiveNet.
Withdrawing from Camp Care
Camp care is non-refundable and non-transferable. However, if the student is withdrawing from the entire camp, the camp withdrawal policy will apply.
Missed Camp Class(es) by the Student
No refunds or make-ups will be granted for camp class(es) missed by the student for reasons including, but not limited to, illness, scheduling conflicts, vacation and/or technical difficulties experienced during an online class