Online Fundraising Auction

Frequently Asked Questions

Pickup/Receiving Items

Q: How do I receive my items?
A: Pick up instructions are available on the bid page for each item. All items must be picked up by the winning bidder in person at Place des Arts. Please bring proof of payment with you when you pick up your items, as payment is required before receiving the auction items. Items which have been paid for in full will be available for pick up beginning on Monday, October 30, 2017. All items must be picked up by Friday, November 17, 2017. Items may be picked up during the hours outlined below.

Auction Pick-Up Times (October 30 - November 17):

Monday - Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 1:00 PM - 5:00 PM

We are closed on November 11 for Remembrance Day.

If you would like to send a courier to pick up your package, please contact our Resource Development Coordinator Casey McCarthy to discuss details. Courier pickup must be arranged by the winning bidder at their own expense:

Call 604.664.1636 ext. 36 or
Email cmccarthy@placedesarts.ca

Auction

Q: When does the auction start/end?
A: The auction will open on October 14, 2017 at 9am and close on October 27, 2017 at 9pm.

Q: How do I find the auction?
A: Visit our auction site: www.32auctions.com/placedesarts

Q: Who do I contact if I have a question?
A: Please contact Casey McCarthy at cmccarthy@placedesarts.ca or 604-664-1636 ext 36.

Accounts

Q: Do I need an account to view the auction?
A: Anyone can view our auction at www.32auctions.com/placedesarts. An account is needed in order to bid.

Q: How do I make an account?
A: You will need to create an account with 32auctions in order to bid on the auction. Visit the “Create An Account page” on 32auctions’ website and follow the instructions to create your account. Creating an account will allow us to identify and communicate with bidders during and after the auction.

Once you create an account, you should receive a confirmation email from 32auctions (noreply@32auctions.com). If you do not receive an email, please check your spam or junk email folder. We recommend adding noreply@32auctions.com to your address book or “safe senders” list to ensure you receive future notification emails. If you still cannot locate the confirmation email, you may want to create an account with a different email address.

Bidding

Q: Will I be notified when someone outbids me?
A: All participants should receive a notification when they are outbid. You will receive the outbid email only if your bid is the leading bid and then someone outbids you. You should also receive an email when you submit a bid, confirming your bid and letting you know if you are the leading bidder. If you are not receiving notifications, please check your spam or junk email folder.

Q: How do I know if I am the winning bidder?
A: All winning bidders should receive a notification email from 32auction after the auction closes. If you are not receiving notifications, please check your spam or junk email folder. You can also log in to your account and click “My Items Won.”  

Q: What is extended bidding?
A: Extended bidding prevents sniping, or the practice of placing bids at the last minute without allowing a chance for other bidders to outbid the sniper. The Extended Bidding option automatically extends the end time of an item by 3 minutes when it receives a bid during the final 3 minutes. This process repeats until no new bids are received during the final 3 minutes of the item bidding window or the auction has been extended for a maximum of 30 minutes beyond the original end time. When an auction is extended, you will see Extended Bidding messages displayed throughout the auction, with a link that allows you to easily view all of the extended items.

Q: What is a proxy bid?
A: A proxy bid is when you place a bid for the maximum amount you are willing to spend, then let the system bid for you up to that amount. You can also place bids manually (i.e. place one bid at a time). Explanations are available for the bid types by clicking the "help" icon next to each item on any auction page.

Q: What happens when there are 2 bids that are the same on an item?

A: Anytime the system receives 2 bids that are the same, the first bid entered into the system wins.

Payments

Q: How do I pay for my items?
A: Payment is due by Friday, November 3, 2017, and must be made using 32auctions' online payment feature. Winning bidders will receive a notification with payment instructions. Items must be paid for in full before being picked up.

Q: What payment options are available?
A: When the auction closes, 32auctions will automatically email winning bidders with notifications containing payment instructions. Winning bidders can click the payment button to pay online with a credit card, debit card, eCheck, or PayPal account.

Q: Do I need a PayPal account?
A: You are not required to have a PayPal account to pay for your items. Winning bidders will be able to choose to pay by logging in to their PayPal account, creating a new PayPal account or by entering credit card or debit card information without creating a PayPal account.

Q: Are refunds available?
A: All sales are final. There will be no exchange or refund. All values are approximate, and all items are sold "as is" and must be used before the expiry date, unless otherwise stated.  


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